Computer Repair & Diagnostic Service
Fast, Honest Advice – Repair or Replace?
Not sure what's wrong with your computer?
We can help.
At Sam's Spares, our experienced technicians will assess your device, identify the fault, and provide clear recommendations on the most cost-effective solution.
Sometimes a repair makes sense. Sometimes replacing the device is the better option. Either way, you'll know exactly where you stand before committing to any further costs.
Diagnostic Service Pricing
Standard Diagnostic
$99 upfront:
Includes up to one hour of technician time to:
- Assess and diagnose faults.
- Test hardware components.
- Investigate software issues.
- Check operating system health.
- Identify available repair options.
- Provide a repair or replacement recommendation.
Please note: The diagnostic fee covers assessment only. Data backup, transfer and recovery are separate services and may incur additional charges. Any additional work and costs will be discussed and quoted before proceeding.
Pension & Concession Card Holders
$50 upfront:
Available to holders of a valid Pensioner Concession Card or Health Care Card.
Your Diagnostic Fee Can Be Credited Towards a Repair or Replacement
If you proceed with a repair through Sam's Spares, your diagnostic fee will be deducted from the final repair cost.
OR
If you purchase a refurbished replacement device from Sam's Spares valued at $300 or more, your diagnostic fee will be credited towards that purchase.
Your diagnostic fee can be fully credited towards an eligible repair or replacement purchase.
What We Repair
We can assess and repair many common computer issues, including:
- Slow computers.
- Computers that won't start.
- Blue screen and startup errors.
- Virus and malware issues.
- Windows problems.
- Data backup, transfer and recovery services (additional charges apply).
- Hard drive and SSD replacement.
- Memory (RAM) upgrades.
- Laptop screen replacement.
- Battery replacement.
- Charging and power issues.
- General performance problems.
If repairing your device isn't economical, we'll tell you and help you explore your options.
Why Choose Sam's Spares?
Honest Advice
We don't believe in spending hundreds of dollars repairing a device that isn't worth repairing.
Affordable Options
If a repair isn't the best choice, we can often offer a quality refurbished replacement device at a fraction of the cost of buying new.
Social Impact
Every repair and device purchase helps support employment opportunities for neurodivergent West Australians while reducing electronic waste.
Local Service
All assessments and repairs are carried out at our Gosnells workshop by our trained technical team.